Portfolio Manager
O: (08) 9307 0943

22 Banks Avenue,

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About Me

One of my favourite parts of my job is that I truly enjoy working with my customers. I really love the achievement of finding a tenant for the landlords, helping the tenant to have a smooth transition into a new property and to ensure they are comfortably living in the rental. Problem solving floats my boat!

I know that seeking a new tenant can be a worrying time for a landlord so I like to keep them informed every step of the way. Also, if they have been living in the property, it can be a difficult transition from living in it to leasing the property out. Communication is key.

I understand the priority of frequent communication regarding maintenance and repairs for both the tenant and landlord. I love to talk.

Outside of my career, I enjoy spending time with family, friends and my nephew. Playing netball is one of my favourite hobbies and any other team games because I am a team player! Team work makes the dream work.

Talk To Me

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Darren S wrote: Hello Paula, I wanted to reach out to you to in order to highlight some exemplary service I have received from one of your staff members, Alana Leonard. I have been looking for a new property over the last couple of weeks. My introduction to Alana came when I was to inspect 13 Spirit Lane, Craigie. I was running very late for the inspection due to a number of factors. When I finally arrived, Alana was still only too happy to see me, and did not seem phased at all by me running late. She remained pleasant and came across as very knowledgeable. Whilst the property at Spirit Lane did not fulfil our requirements, Alana listened carefully to what my partner and I were looking for. Knowing I had limited time to find a property, Alana took it upon herself to champion my cause and find additional properties for me to inspect, with my required criteria. She did this with enthusiasm and happiness, reporting into me as she went. As a result, I now have a pending application with you for a property. This level of customer service is rarely displayed these days and I feel it should be encouraged and supported. My partner and I were so impressed with her professionalism, enthusiasm and understanding, when we finally look to purchase a property of our own, we would like to have Alana expressly take care of this for us. Based on our previous levels of service, my partner and I will have no hesitation in recommending Realmark, especially Alana for any real estate requirements.
Kathryn Massey wrote: Just wanted to let you know what a fabulous asset you have in your property manager Alana Leonard. I contacted your office to help a young single mum who is looking for a rental property in Pearsall or Hocking. We don't have any vacancies in those suburbs otherwise I would have put her in one of our properties. Nothing was too much trouble for Alana and she took my client through two properties within 24 hours of my call despite not having viewings times already set up for the properties T was keen on looking at. I have just spoken with T and she was so happy with Alana and how helpful she was. She made the comment that Alana appeared to actually enjoy her job which is not the experience she has had with other agents. She will be putting in an application on the property at Pearsall tomorrow. I don't have an email address for Alana but would really like you to pass on my thanks to her and let her know that she is a credit to our industry. Regards Kathryn Massey Head of Property Management Michael Johnson & Co REIWA Property Management Chairman
C Low wrote: Hey Alana, Just wanted to send you a quick email to say thank you so much for your help with managing our house so far. Every process has been super quick and easy, and you have been onto every request that we have sent through so speedily! It's very much appreciated. Great service with a smile :) Thanks again and have a great long weekend! C Low

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