Tenant Emergency and After Hours Instructions
Always make first point of contact with your Property Manager prior to contacting any contractors directly. Ensure a voicemail is left detailing your name, address and the issue. It is recommended that an SMS and email also be sent outlining the problem.
Your property manager's contact details are:
- CK Huisman – 0404 114 708
- Cassandra Mason – 0422 465 358
The following instructions are for emergency situations that require immediate attention and cannot wait until business hours.
The Tenancy Act states the following to be emergency repairs as per section 22:
22.Urgent repairs are defined by the Residential Tenancies Act 1987 and fall into 2 categories: repairs that are necessary for the supply or restoration of an essential service and other urgent repairs.
Essential services are listed in the Residential Tenancies Regulations 1989 as electricity, gas, a functioning refrigerator (if one is provided with the premises), waste water management treatment and water (including the supply of hot water). Arrangements for repairs that are necessary to supply or restore an essential service must be made with a suitable repairer within 24 hours.
Other urgent repairs are those that are not an essential service, but may nevertheless cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant. Arrangements for these repairs must be made within 48 hours.
Lost keys or keys locked inside
The tenant is responsible for calling a locksmith at your cost.
Locksmith details - SAS LOCKSMITH 08 9227 7727
For burst water pipes within the property contact Benger Plumbing and Gas 0408 872 608
For no water supply contact Water Corporation 13 13 75
Damage to power lines/loss of electricity contact Synergy 13 13 51
Other severe electrical problems within the property contact ICheckIT 0406 920 021
Break-In & Glass Damage
Contact police on 13 13 44 and request a police report number for insurance claims.
Hot Water Systems
Failure of a hot water system contact Benger Plumbing and Gas 0408 872 608 or ICheckIT 0406 920 021
Water Corporation 13 13 75
Synergy 13 13 51
Alinta Gas 13 13 52
SES- State Emergency Services 13 25 00
Police 13 13 44
Building manager - details provided in welcome letter